Payment, Return and Shipping Policies
What form of payment do you accept?
We accept Paypal, Visa, MasterCard, Discover and American Express.
Do you charge sales tax?
Sales taxes are only charged to purchases made from New Jersey and New York.
What is your return policy?
Your satisfaction is our number one priority!
If you are not satisfied with your purchase, you can return it to TonyMoly for a full refund within 14 days of the purchase
date only if the product(s) is unopened. If the product has been opened, you will receive store credit for
another TonyMoly purchase.
After your return is received and inspected, your refund will be processed and a credit will be automatically applied to your
credit card or original method of payment. The original shipping and handling fees are non-refundable. Please note that
depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to
post to your account.
When will my order ship?
Orders placed before 12 P.M. EST will normally be processed and shipped the next day, and orders placed after 12 P.M. EST will usually
be processed and shipped the day after. Since our warehouse is closed on weekends, orders placed on Friday will be processed and
shipped the following Monday. Occasions may arise when our warehouse has an unexpectedly large number of orders to fulfill
on a given day, in which case there may be an extra day or two delay in the shipping schedule outlined above.
How to track my order?
You will receive a shipping confirmation with a tracking number via e-mail when your order ships.
If you have any trouble with this or have any questions, please contact us at [email protected]
What is your shipping policy?
TonyMoly offers the following domestic USPS flat rate shipping options:
/Purchase under $10.00 -> S&H: $8.00
/Purchase under $20.00 -> S&H: $6.00
/Purchase $50.00 and over -> S&H: $5.00
/Purchase $100.00 and over -> S&H: FREE
Do you ship internationally?
Unfortunately, we do not ship internationally.
Help! I have a problem with my package!
Any issues regarding order quantity must be alerted to [email protected] within 7 days of receipt of package.